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How Does Online Food Ordering System For Restaurants Work?

Within the UK hospitality industry, food delivery is arguably the quickest growing segment which is the reason many establishments have had to adjust their strategies based on the noticeable changes in customer behavior. One way to grow your business is to provide customers with a simple platform to allow them to get to your menu which combined with an extraordinary service allow operators to build long term relations with their customer base. That is the reason an online ordering system with integrated EPOS system for restaurants and takeaways have taken control over the business, providing customers with a superior food ordering and customer service experience. But, how do these online food ordering system for restaurants work?

The Workflow

The work flow of an online food ordering system for restaurants comprises of various aspects, which allow the establishment to upgrade its online ordering management systems.

The Customer Chooses Their Items

When connected with the online ordering system for restaurants or takeaways, the customer can look through the menu. This allows them, own time, to choose explicitly what they like to order, along with the quantity, based on their particular needs. On the menu, costs, portion size, options, and pictures should all be listed to enable your customer to make their selections – improving the overall experience for them.

When the customer decided to order a specific item, this will be added to the shopping cart on the platform, where they continue going through the menu to select more things to add to their order.


Once they are satisfied, the customer can see the order list and total sum of payment with the delivery charge and VAT charge. They will also be needed to enter their address, payment details, when they need the order delivered, and whatever other data that may be required. Any payments will be then handled quickly and efficiently.

The Restaurant Receives The Notification

When a customer places an order, the restaurant EPOS system will inform the food establishment through an instant notification. The restaurant then starts preparing the ordering process and start to make the food concerning the customer's order. By having the order arrived into their EPOS, the restaurant has more control of the order, it also saves time it would take to manually include the items from a different system into their POS and lessens the chances of input errors simultaneously. By adding a powerful kitchen management solution for the EPOS suite, the restaurant can eliminate the need for printers in the kitchen, saving paper and eliminating missed orders brought about by lost tickets.

The Ordering Process Is Completed

When the ordering cycle has been finished, the establishment will either furnish a delivery driver with delivery details of a customer and restaurant, or the customer will look the food themselves. The combination of kitchen management systems with driver management solutions, guarantees your customers get the best quality food and best experience, encouraging repeat business and building customer loyalty.


Lauren Deol

Lauren Deol is Takeaway Genie's Content Strategist. She writes about the trends, tips and other things that enable customers serve better and be more helpful awesome overall. She also writes about the need and importance of having a website for a takeaway business to run their business successfully.