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How Online Ordering Sysytem Apps Are Responding To The Coronavirus?

The coronavirus outbreak is driving more people to rely on food delivery apps as they stay at home, and restaurants close dine-in. In spite of the fact that staying aware of the surge of orders is putting a strain on both restaurants and online ordering system, many have responded by eliminating charges and hiring more workers.

Restaurants using an aggregator model to collect data on food delivery services, which includes restaurants, best deals, delivery times, menus and real time surge pricing. The app can compare various delivery services in over 50 cities. Restaurants can see an increase in contactless delivery options due to the coronavirus. Customers need deliveries to be left at their doors without having contact with the drivers.

As per the data, high demand for food delivery at first led to a surge in pricing. There was some surge pricing a week ago, but dramatically shifted to fees that are reasonable across the board. The food delivery fees was 16.3% higher compared to the first week of February.

Some food delivery apps have responded to the flood by eliminating charges. Some delivery companies stopped charging a delivery fee on orders from nearby restaurants. Customers are not the only ones benefiting by the absence of fees. Some other delivery companies stopped commissions from restaurants temporarily, which provides restaurants a relief of £100 million.

Businesses understand the situation of the people and want to help instead of actively looking for maximum profit. There has been a feeling of togetherness by all the parties involved the customers, restaurants and apps to ensure food delivery is more available.

There has also been an increase in recruiting across the country as companies scramble to find more delivery drivers and other staff.

Until further notice, online ordering system for restaurants and food delivery apps are concentrating on satisfying the demand of customers stuck in their homes and tired of eating something very similar or strugling to top up their refrigerators because of bare shelves in supermarkets.


Lauren Deol

Lauren Deol is Takeaway Genie's Content Strategist. She writes about the trends, tips and other things that enable customers serve better and be more helpful awesome overall. She also writes about the need and importance of having a website for a takeaway business to run their business successfully.